The popular consumer advocacy website “The Consumerist” is reporting that one of their readers “Eric recently placed an order of a 30GB Zune over at OverstockDealz.com (Note: we did not make this a live link as to not publicize this site directly) for his wife, an EMT specialist, as a way for her to past the time in between calls. However, to his suprise, a few days later he received only a sync cable for the Zune. And, not the actual device itself. This site lists the cable at $7.99, a far cry from the 109.99 Eric paid for the Zune.

I know what most of you are thinking. Gee, a site named OverstockDeal”z”, if we can’t trust a site with a respectable name like that, who can we trust? But all kidding aside, they are eBay Power Sellers and just because their a little fish in a big pond doesn’t excuse their behavior. Here’s a snippet from what jilted costomer has allegedly been put through by them:

Last Monday I placed an order at OverstockDealz.com for a 30gb Zune as a gift for my wife. She is an EMT and is looking for an entertainment source to relax to in between emergency calls.

The package showed up a few days later and instead of the Zune, all I received was a sync cable for the Zune, which OverstockDealz.com lists as a $7.99 item.

I then proceeded to call them, but I just reached voicemail. I contacted them via their joke of an online form. (You have room to type in maybe three sentences if you are lucky.) I have also since called back several time and left several more messages. I have actually spoken to somebody there twice now. The first one said he was in sales and the proceeded to transfer me to customer service, which led straight to another voicemail box. Another time I reached a gentlemen who I believe was named Curt, and he apologized and said there was nothing that they could do and that I should understand how busy their customer service is (apparently they are very busy ignoring other people as well.) I have even found their corporate number, but calling that leads to a small menu of choices that lead only to more voicemail boxes. I left a lovely message on one of those boxes that I needed to speak to someone by the end of the day yesterday or I would be contacting the BBB and alerting The Consumerist.

It’s sad to us that in this age where technology has made it possible for so much to be accomplished electronically, that customer service has seemed to bare the burden for all our advancements.

Anyway, be wary of OverstockDealz.

P.S. We’ll keep you posted of any changes that may occur regarding this incident.

Be Cool my Babies…